Service
Overflow Call Handling
No missed calls when your lines are busy.
Our overflow call handling service steps in automatically when your lines are busy or your team is unavailable. Callers receive a seamless experience — they don't know they've been transferred to us — and every call is handled according to your instructions.
What's included
- Automatic overflow trigger
- Seamless caller experience
- Custom overflow script
- Real-time reporting
- Flexible volume thresholds
- Message taking and transfer
- Emergency escalation
- No minimum commitment
Common use cases
Busy SME
Handle peak call volumes without missing leads or frustrating customers.
Call centre
Maintain SLAs during unexpected volume spikes without permanent headcount.
Seasonal business
Scale call handling capacity during busy periods without long-term cost.
Small team
Ensure calls are answered even when your whole team is in a meeting.
Ready to get started?
Use the simulator to see your exact monthly cost, or book a call with our team.