White-label capacity for
UK call centre operators.
Multilingual overflow, night coverage, and full-programme delivery under your brand — from two European delivery centres, in four languages.
Capacity gaps solved. No headcount added.
Multilingual without hiring
Access English, French, Spanish and German agents without building each language team in-house. Our delivery centres in Agadir and Paris cover all four languages natively.
Predictable wholesale pricing
Transparent per-call rates with volume bands. No hidden fees, no per-seat charges. Rate card available on request; MSA template provided on first contact.
Capacity that scales
Overflow, seasonal peaks, or full programme delivery without adding headcount. We absorb volume spikes under your brand without your clients noticing the difference.
Two delivery sites for BCP
Business continuity across our Agadir (Morocco) and Paris (France) delivery centres. If one site is impacted, the other continues without interruption.
From first call to go-live in 4–6 weeks.
Discovery call
We scope your requirement: volumes, languages, hours, SLA, integrations, and any specialist verticals. Typically 45–60 minutes. No commitment required.
Commercial proposal
Wholesale pricing, volume discounts, SLA terms, and a draft MSA. We aim to come back within 3 working days of the discovery call.
Contracts
MSA, DPA, IDTA (for UK-to-Morocco transfers), SCC (for EU-to-Morocco), and an operational runbook. Allow 2–3 weeks for legal review and signature.
Technical integration
Telephony routing (SIP trunk or DDI forwarding), CRM/ticketing integration, reporting setup, and agent briefing on your scripts and procedures. Allow 1–2 weeks.
Go-live and hypercare
Agent calibration calls, 2-week intensive monitoring with daily reporting, then transition to steady-state with monthly SLA reviews.
What we can actually deliver.
No marketing claims — only capabilities we can back up contractually.
Straightforward wholesale pricing.
- Per-call or per-minute billing — partner choice
- Volume bands: rate card on request
- Invoice cycle: monthly, Net 30 (Net 14 available on request)
- Minimum commitment: 500 calls/month or £3,000/month equivalent
- No long-term lock-in: rolling monthly after 3-month initial term
Questions BPO operators ask us.
What is the typical onboarding timeline for a new partner programme?
End-to-end onboarding takes 4–6 weeks: 1 week for commercial proposal, 2–3 weeks for contracts (MSA, DPA, IDTA/SCC), and 1–2 weeks for technical integration and agent briefing. Complex programmes with multiple verticals or bespoke integrations may take longer.
Can you operate under our brand with our scripts and systems?
Yes — full white-label operation is our standard model. We use your greeting scripts, your escalation protocols, your CRM or ticketing system (via integration), and your call handling procedures. Your end clients have no visibility of us as the subcontractor.
How do you handle data protection for UK-to-Morocco transfers?
All UK client data transferred to our Agadir delivery centre is governed by a UK International Data Transfer Agreement (IDTA), which is the post-Brexit equivalent of Standard Contractual Clauses. For EU clients, we use EU SCCs. A full DPA template is provided as part of the partnership contract pack.
What reporting and QA do you provide to partners?
We provide daily call logs, weekly volume summaries, and monthly SLA reports. QA includes call recording (100% of calls), monthly calibration sessions, and a named quality manager for each partner account. Custom reporting formats are available on request.
Can you handle specialist verticals (legal, medical, financial services)?
We have trained agents for legal intake (conflict checking, matter intake, urgent escalation), medical triage (symptom assessment, GP callback scheduling, emergency escalation), and financial services (complaint logging, account enquiries). Specialist vertical onboarding requires additional briefing time and is scoped during the discovery call.
What happens during a volume peak or BCP scenario?
Our two-site model (Agadir and Paris) provides inherent BCP. During volume peaks, we scale within our existing agent pool — there are no per-seat limits on partner accounts. For planned peaks (e.g. seasonal campaigns), we ask for 2 weeks' advance notice to pre-brief agents.
How are agents trained on partner-specific procedures?
Agent training is conducted during the integration phase using your scripts, call recordings (where provided), and a written operational runbook. We run calibration calls with your team before go-live, and ongoing monthly calibration sessions are included in all partnership agreements.
What are the minimum commitments and contract terms?
The minimum commitment is 500 calls/month or £3,000/month equivalent. Partnerships begin with a 3-month initial term, then roll monthly with 30 days' notice. Volume pricing bands are provided in the commercial proposal — rates reduce at 1,000, 2,500, and 5,000 calls/month.
Let's explore a partnership.
Every BPO has different capacity gaps. Tell us yours — volumes, languages, hours, SLA — and we will come back within 3 working days with a proposal tailored to your operation.