Every call answered.
In four languages. Any hour.
Professional 24/7 call answering and white-label BPO for UK businesses. English, French, Spanish, German — one partner, four markets.
Inbound call — handled
02:47 GMT · Handled professionally
4
Languages
2
Delivery centres
24/7
365 days a year
4 European languages
English · French · Spanish · German
2 delivery centres
Agadir & Paris
24/7 · 365 days
Including bank holidays
GDPR compliant
UK & EU data processing
Every type of call, covered.
All services
Direct client or subcontract partner — we fit your model.
Your calls, handled professionally.
From a sole trader who can't miss a lead, to a 50-person firm that needs 24/7 cover — we answer in your name, follow your scripts, and get the right information to the right person.
- 24/7 call answering in your company name
- Message taking and email delivery
- Out-of-hours and overflow handling
- Engineer dispatch and job logging
- No minimum contract — scale as you grow
- GDPR-compliant data handling
White-label multilingual capacity.
Running a call centre and need overflow, night cover, or multilingual capacity without hiring? We operate under your brand, to your SLAs, from our Agadir and Paris delivery centres.
- Multilingual overflow — English, French, Spanish, German
- White-label under your brand
- Wholesale pricing with volume bands
- Realistic onboarding: 4–6 weeks end-to-end (MSA, DPA, IDTA, integration)
- GDPR compliant — UK IDTA and EU SCC frameworks
- Dedicated partnership account management
What happens when a call comes in
From first ring to message delivery — a consistent, professional process every single time.
Call received
Your caller dials your number. Within 4 rings, a professional multilingual agent answers — in your company name, using your greeting.
Avg. answer: 4 ringsCaller identified
The agent follows your bespoke script — gathering the caller's name, company, reason for calling, and any urgency indicators.
Your script, your rulesAction taken
Message taken, call transferred, appointment booked, job logged, or engineer dispatched — depending on your instructions.
Fully customisableYou're notified
A structured message lands in your inbox — or SMS, or CRM — within seconds. Full caller details, action taken, urgency flag.
Email · SMS · CRMCall logged
Every call is recorded, timestamped, and accessible in your portal. Full audit trail for compliance and quality review.
GDPR-compliant recordsCall received
Your caller dials your number. Within 4 rings, a professional multilingual agent answers — in your company name, using your greeting.
Avg. answer: 4 ringsCaller identified
The agent follows your bespoke script — gathering the caller's name, company, reason for calling, and any urgency indicators.
Your script, your rulesAction taken
Message taken, call transferred, appointment booked, job logged, or engineer dispatched — depending on your instructions.
Fully customisableYou're notified
A structured message lands in your inbox — or SMS, or CRM — within seconds. Full caller details, action taken, urgency flag.
Email · SMS · CRMCall logged
Every call is recorded, timestamped, and accessible in your portal. Full audit trail for compliance and quality review.
GDPR-compliant recordsSpecialists in your sector.
Our agents are trained in sector-specific terminology, protocols, and compliance requirements.
Multilingual vs voicemail vs English-only
| Feature | UK Call Centre | Voicemail | English-only |
|---|---|---|---|
| Real human answers every call | |||
| Multilingual agents (EN/FR/ES/DE) | |||
| Available 24/7 · 365 days | |||
| Follows your bespoke script | |||
| UK & EU GDPR compliant | |||
| Medical/legal terminology | |||
| Engineer dispatch & job logging | |||
| Message delivery in under 60s | |||
| No long-term contract required | |||
| White-label BPO available | |||
| Two delivery sites for BCP |
Launching in 2026
Be among our first UK clients and lock in preferred rates
ukcallcenter.co.uk is the UK-facing service of S.H.Y Performance SARL, a multilingual contact centre group operating from Agadir and Paris. We are currently onboarding our first UK direct clients and BPO partners. Join the launch programme and receive priority onboarding plus preferred volume pricing for your first 12 months.
4 languages
EN · FR · ES · DE
2 delivery centres
Agadir & Paris
24/7 · 365
Including bank holidays
GDPR compliant
UK IDTA & EU SCC
Common questions
Can't find what you're looking for? Our team is available to answer any question — no sales pressure, just straight answers.
Ready to start?
Stop missing calls.
Start today.
Use the simulator to see your exact monthly cost in under 30 seconds. No commitment, no sales call required.
